If you are elderly or live alone, the thought of allowing strangers into your property can sometimes be a frightening prospect.
And with the media regularly carrying stories of vulnerable people being robbed or ripped-off by rogue tradesmen it’s often hard to know who you can trust these days.
At MTHC we take this problem seriously, which is why we insist on providing prospective clients with all the reassurance they need before agreeing a work schedule. This includes up-to-date accreditation, as well as details of our work history, experience and client testimonials. It is how we have built our reputation over many years.
Recently, we were proud to receive the following hand-written letter from a client, Mr T. Lancashire, from Newcastle-under-Lyme, which we hope demonstrates that this policy always pays off.
“At seventy years of age, I felt nervous and full of apprehension having a new bathroom suite fitted. In the past I had encountered tradesmen who often failed to achieve their promises!
“MT Heating proved that my doubts were without foundation. Matt and his team arrived on time, did the tasks required and left the area clean and tidy. I can thoroughly recommend this local firm. The result – a great new bathroom which I always wanted.”
We are delighted that Mr. Lancashire is happy with his new bathroom. It reminds us of why a customer-focused approach has always been a central ethos of our business. If a client is happy then they are likely to use us again – and also hopefully recommend us to people they know.
Remember that MTHC are Which? Trusted Traders and only employ qualified Gas Safe accredited engineers. Please don’t settle for less when inviting tradesmen into your home.
Together we can drive the cowboys out of business and ensure that ALL our customers are as satisfied as Mr. Lancashire!